Summary | |
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Work History | |
August 2009 – Present | VisionIT McLean, VA |
| Loss Mitigation Consultant at Freddie Mac |
| Reviewed and analyzed imminent default and delinquent borrower financial data to determine appropriate home retention option. Negotiated and approved short sale submissions from multiple servicers. Assisted with overflow and special projects as needed. Obtained extensive Freddie Mac training in the Home Affordable Modification Program. |
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Feb 2009 – Aug 2009 | Pentagon Federal Credit Union Alexandria, VA |
| Loss Mitigation Analyst |
| Reviewed imminent default and delinquent members for alternatives to foreclosure including repayment plans, forbearances, modifications, and for the Home Affordable Modification Program. |
June 2008 – Feb 2009 | National City Mortgage Miamisburg, OH |
| Loss Mitigation Specialist |
| Monitored and updated tracking databases in Access and Excel in order to effectively respond to broken and completed repayment plans. Effectively communicated with negotiators, managers, and foreclosure attorneys to halt foreclosure sales to allow time for workout review. |
Feb 2008 – June 2008 | Assurant Specialty Property Springfield, OH |
| Quality Control Auditor Analyzed Wells Fargo hazard insurance policies and reported errors to appropriate managers |
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Oct 2004 – Feb 2008 | National City Mortgage Miamisburg, OH |
| Lender Quality Control Specialist |
| Monitored broker licenses and terminated fraudulent accounts accordingly Developed a monthly broker volume database for analysis by company executives. |
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| Wholesale Broker Support Specialist |
| Maintained broker licenses and legal records and updated information when requested. Worked as a team with other representatives to approve new broker relationships Led in total hours volunteered for image conversion |
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| Bilingual Default Customer Counseling Specialist |
| Educated Spanish and English-speaking customers in the available mortgage workout options to either retain or liquidate properties. Consistent department leader in calls per hour, call quality, availability, and promises kept. Gained experience with Avaya Predictive Dialing software, multi-line telephone system, and multi-tasking between various processing systems. |
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Education | Tiffin University |
August 2009 | Master of Business Administration Tiffin, OH |
| GPA: 3.63 |
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| State University of West Georgia |
July 2004 | Bachelor of Arts in Spanish Carrollton, GA |
| Member of the Phi Sigma Iota International Foreign Language Honors Society |
| GPA: 3.01 |
Languages | Bilingual in English and Spanish |
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Certifications | Certified HAMP Specialist through Learning Tree International |